• Drafted and scheduled content for client social media platforms. • Created and designed a social media calendar for content planning and Read more scheduling. • Supported event planning from conceptualisation to execution. • Assisted in proposal and report writing. • Facilitated a teambuilding session applying clear communication and facilitation skills to enhance participant engagement. • Researched, planned and organised content for Sustain Green Initiative website.

• Monitored PlantCatalyst social media accounts. • Responded to comments and messages in a professional and friendly manner. • Identified Read more and captured potential leads from social media interactions. • Maintained a database of interested prospects. • Provided basic information and answered common questions about the product. • Assisted in drafting weekly content schedules. • Cleaned and uploaded contacts in the HubSpot customer management relationship system (CRM).

• Answer inbound calls professionally and respond to queries and complaints promptly. • Resolve customer complaints effectively utilising the Read more first contact resolution. • Provide accurate information on all TNM products. • Escalate and follow up on priority cases. • Complete and record call notes in the customer relationship management system (CRM).